A Truro shop assistant is urging people to be kinder to others after seeing a “brassy and loud-mouthed female” subject an elderly man to a tirade of verbal abuse at a petrol station.
Jacqueline Wall, who works at the Shell petrol station on Trafalgar Roundabout in Truro, says she was shocked to see a “dreadful altercation” between a woman in her 40s and an elderly man, which involved the woman “shouting at him for all to see,” rudely calling him an “idiot,” and humiliating him in front of others at the petrol station.
The bizarre road-rage incident took place on Friday afternoon and caused the elderly gent to break down in tears.
The man is understood to have driven to Truro from St Austell to take a family member to a hospital appointment.
He said he was unfamiliar with the roundabout, but told Jacqueline that the woman was driving “too fast” and had little consideration for other drivers.
Jacqueline alleges the woman shouted at the man and called him a “stupid old idiot” and said he was “getting in everyone’s way and shouldn’t be on the roads”.
After witnessing the upsetting ordeal, Jacqueline is appealing to locals to think of others and to be more patient with older people.
“[I want people to be think about being] a little kinder and think about making more allowances on the roads,” she said. “There’s some horrible impatient people out there.”
Recalling the incident, which took place at about 4.30pm on Friday, Jacqueline said: “[I saw] a dreadful altercation at the petrol station. It was between a road-raged middle aged woman and an elderly man, both who pulled onto the forecourt.
“A forty-something, rough as old houses, brassy and loud-mouthed female pulled in at a pump. On another pump nearby an elderly man pulled up. Then ensued an altercation with her marching over and shouting at him for all to see.
“She then came into the shop to pay, telling staff at the tills, and all others that were willing to listen, that he, the idiot old man out there, had cut her up on the roundabout and had been in the wrong lane to enter the petrol station, and this and that and the other, and then she left.
“The elderly man then came into the shop to pay, very slowly pushing his support basket trolley thing. Clearly not able to walk properly and with leg spasms.
“He then told my colleague at the till that he was a visitor to Truro and did not understand the complicated roundabout that we are situated on – and it was she that was driving too fast and not making allowances for other drivers around her.
“He clearly felt very humiliated and then left the shop.”
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Following the ordeal, Jacqueline is appealing to the public to be more mindful of other motorists, particularly older drivers.
“There must be millions of elderly drivers on our roads,” she said. “Some still drive as their only means of getting around and thereby managing to maintain a modicum of an independent life.
“Some should no longer be out there of course and yes they’re annoying. But it’s the way it is. And we have to make allowances.
“We will all be in this very vulnerable position ourselves one day. Possibly struggling to keep our independence.
“No one knows what another person is living through. Where they’ve just come from or where they are going. What troubles they are wrestling with. It’s enough to drive someone already struggling and despairing to personal reckless behaviour. Nobody deserves what she dished out. Nobody.”